Return Policy

At NERVOS E TECHNOLOGY PRIVATE LIMITED, we are committed to ensuring your satisfaction with every purchase. Our Return Policy outlines the process and conditions for returning or exchanging products purchased through https://nervshop.in/.

1. Eligibility for Returns and Exchanges

  • Timeline: Returns or exchanges must be requested within 30 days of the purchase date.

  • Condition:

    • The item must be unused, unwashed, and in the same condition as received.

    • The item must include all original packaging, tags, and accessories.

  • Exclusions:

    • Items purchased during clearance sales, promotions, or final sale events may not be eligible for return or exchange (unless defective).

    • Customized or personalized products cannot be returned.

2. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, you may request a replacement or refund. Our team will inspect the returned item, and if approved, we will process the replacement or refund promptly.

3. Process for Returns / Exchanges

  1. Submit your return or exchange request through our Customer Support team within the 30-day period.

  2. Ship the product back to us using the instructions provided by our team.

  3. Once we receive and inspect the item, you will receive an email confirmation acknowledging receipt.

  4. If the product passes the quality check, we will process your refund or exchange in accordance with this policy.

4. Refund Timelines

  • Refunds (if applicable) will be initiated within 5–7 working days after quality check approval.

  • Refunds will be credited to the original payment method used at checkout.

5. Important Notes

  • Return shipping costs (if applicable) are non-refundable, unless the return is due to an error or defective product.

  • NERVOS E TECHNOLOGY PRIVATE LIMITED reserves the right to reject any return that does not meet the above conditions.