Privacy Policy

Introduction

This Privacy Policy explains how NERVOS E TECHNOLOGY PRIVATE LIMITED and its affiliates (collectively referred to as “NERVOS E TECHNOLOGY PRIVATE LIMITED,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal information through our website https://nervshop.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. However, please note that we do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.

By visiting our Platform, providing your information, or availing any product or service offered on the Platform, you agree to be bound by this Privacy Policy, the Terms of Use, and any applicable service or product terms and conditions. You also agree to comply with the applicable laws of India, including those relating to data protection and privacy. If you do not agree with this Privacy Policy, please do not use or access our Platform.

Information We Collect

We collect personal data when you:

  • Use our Platform and services.

  • Interact with us during the course of our relationship.

  • Provide information voluntarily.

The personal data we collect may include, but is not limited to:

  • Name, date of birth, address, telephone/mobile number, email ID.

  • Identity or address proof documents.

  • Sensitive personal data (with your consent) such as bank account details, credit/debit card information, payment instrument details, or biometric information (e.g., facial features) when required to enable certain features on the Platform.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may also collect data about your behavior, preferences, and interactions on the Platform, which may be analyzed on an aggregated basis.

Usage of Your Information

We use your personal data to:

  • Provide the services and products you request.

  • Process and fulfill your orders.

  • Enhance and personalize your customer experience.

  • Resolve disputes, troubleshoot issues, and improve service efficiency.

  • Communicate offers, promotions, and updates about products and services.

  • Conduct research, analysis, and surveys.

  • Prevent, detect, and investigate fraud or illegal activities.

  • Enforce our terms and conditions and comply with legal obligations.

You may opt out of receiving marketing communications at any time by following the instructions provided in such communications.

Sharing of Information

We may share your personal data:

  • Internally within our group entities and affiliates to provide seamless services.

  • With third parties such as sellers, business partners, logistics providers, payment gateway partners, and reward program operators, to fulfill your orders and services.

  • With government authorities or law enforcement agencies if required by law, or in good faith that such disclosure is necessary to comply with legal processes or protect rights, property, or personal safety.

Security Measures

We adopt reasonable security practices and procedures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. We also offer secure server access for sensitive information.

However, please note that data transmission over the internet is not completely secure. By using the Platform, you accept the security implications of data transmission and agree to take responsibility for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

We retain your personal data for no longer than is necessary for the purposes for which it was collected or as required under applicable laws.

You have the right to delete your account at any time by visiting your profile settings or by writing to us at the contact details provided below. Please note:

  • Account deletion may be delayed or refused if there are pending grievances, claims, shipments, or services.

  • Once the account is deleted, you will lose access to all information related to your account.

  • Certain data may be retained in anonymized form for research and analytics purposes or to prevent fraud and abuse.

Your Rights

You have the right to access, rectify, and update your personal data directly through the functionalities provided on the Platform.

You may also withdraw your consent for processing your data by writing to our Grievance Officer (contact details below). Please mention “Withdrawal of consent for processing personal data” in the subject line. Your withdrawal will not be retrospective and may affect the services available to you.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Significant updates will be communicated as required under applicable law. We encourage you to review this page regularly to stay informed about how we protect your information.

Grievance Officer

Name of the Office: NERVOS E TECHNOLOGY PRIVATE LIMITED
Designation: Mohamed Asik Ali (DIN)
Company Address: Floor No. 4, New No. 38, Old No. 69, Sembudoss Street, Mannadi Colony, Chennai, Tamil Nadu – 600001
Contact Number: +91 94864 12836
Email: info@nervshop.in, nervose51894@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM